Terms of Service

1. ACCEPTANCE OF TERMS, LLC ("MRO") welcomes you. MRO provides Services (defined below) to you and your staff subject to the following Terms of Service ("TOS"), which may be updated by us without notice to you. You can review the most current version of the TOS at any time at: By accessing and using the MRO Services, you accept and agree to be bound by the terms and provisions of the TOS.


MRO provides an online office management application for real estate brokers, agents, office managers, and other staff in the business of selling foreclosed properties. MRO Services may include communications from MRO, such as service announcements and administrative messages and that these communications are considered part of your account with MRO. Unless explicitly stated otherwise, any new features that augment or enhance the current MRO Services shall be subject to the TOS. You understand and agree that MRO Services is provided "as-is" and that MRO assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any User communications, data, documents, photos, or settings. You are responsible for obtaining access to MRO Services, and that access may involve third-party fees (such as Internet service provider fees). You are responsible for those fees. In addition, you must provide and are responsible for all equipment necessary to access the MRO Services.

You understand that the technical processing and transmission of MRO Services, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.


In consideration of your use of MRO Services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving MRO Services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the MRO registration form ("Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or MRO has reasonable grounds to suspect that such information is untrue, not current or incomplete, MRO has the right to suspend or terminate your account and refuse any and all current or future use of MRO Services (or any portion thereof).


Your MRO membership is either month to month or based on a twelve-month billing cycle. Your subscription will continue until you cancel your account or until MRO determines that MRO has reasonable grounds to suspend or terminate your account.


Payment for MRO Services is to be made by credit card. MRO is a prepaid service. Your credit card is first charged at the end of the 14-day free trial (the beginning of your billing cycle) and again at the beginning of every billing cycle thereafter until you or MRO cancels the subscription. MRO will not issue credits or refunds to accounts closed prior to the end of a given billing cycle. Changes in subscription fees due to subscribers removing blocks during a billing cycle take effect at the beginning of the subscriber's next billing cycle. Accounts are charged based on the number of blocks they have on the day the account is to be charged. For monthly subscriptions, MRO will not employ pro-rata charges or credits. For yearly subscriptions, MRO will prorate the charges for blocks added during a billing cycle but will not credit accounts for blocks removed during a billing cycle. MRO reserves the right to inactivate and delete accounts with false, expired, or otherwise unauthorized credit card account information or if for any reason MRO deems that account holder or account holder's staff is abusing any component of MRO, including but not limited to excessive additions and deletions of property blocks during any given billing cycle. You permit MRO to set up a recurring billing account to automatically charge the subscription payment to the credit card on file until you or MRO cancels the account.

If during your subscription your payment fails, we will send you an e-mail notifying you of the failure. You will have ten days to resolve the issue and to make the required payment. If, after ten days, the issue remains unresolved, MRO will deactivate and/or delete your account, resulting in complete loss of all account information, photos, documents, and data.


Registration Data and other information about you are subject to our privacy policy. For more information, see the full MRO Privacy Policy at


You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify MRO of any unauthorized use of your password or account or any other breach of security, and (b) to ensure that you exit from your account at the end of each session. MRO cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 7.


You, and not MRO, are entirely responsible for all Content that you upload, enter, e-mail, transmit or otherwise make available ("post") via MRO. MRO does not control the Content posted via MRO and, as such, does not guarantee the accuracy, integrity, or quality of such Content. Under no circumstances will MRO be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Contend posted via MRO.

You agree not to use MRO to:

  1. post any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  2. harm minors in any way
  3. impersonate any person or entity, including, but not limited to, a MRO official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  4. disguise the origin of any Content posted through MRO;
  5. post any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  6. post any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party;
  7. post any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  8. interfere with or disrupt MRO Services or servers or networks connected to MRO Services, or disobey any requirements, procedures, policies, or regulations of networks connected to MRO.
  9. intentionally or unintentionally violate any applicable local, state, national, or international law.

You acknowledge that MRO does not prescreen Content. You agree that MRO may review and delete any Content that in the sole judgment of MRO violates this Agreement or that might violate this Section 8a through 8i. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.

You acknowledge, consent, and agree that MRO may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the TOS; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of MRO, its users, and the public.


By submitting ideas, suggestions, documents, and/or proposals ("Contributions") to MRO through any means, you acknowledge and agree that: (a) your contributions do not contain confidential or proprietary information; (b) MRO is not under any obligation of confidentiality, express or implied, with respect to the Contributions: (c) MRO shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) MRO may have something similar to the contributions already under consideration or in development; (e) your Contributions automatically becomes the property of MRO without any obligation of MRO to you; and (f) you are not entitled to any compensation or reimbursement of any kind from MRO under any circumstances.


You agree to indemnify and hold MRO and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you post on MRO, your use of MRO Services, your connection to the MRO Services, your violation of the TOS, or your violation of any rights of another.


You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion or use of, or access to, MRO Services.


You acknowledge that MRO may establish general practices and limits concerning use of MRO Services, including without limitation the maximum disk space that will be allotted on MRO's servers on your behalf. You agree that MRO has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by MRO. You further acknowledge that MRO reserves the right to modify these general practices and limits from time to time.


MRO reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, MRO Services (or any part thereof) with or without notice. You agree that MRO shall not be liable to you or to any third party for any modification, suspension, or discontinuance of MRO Services (or any part thereof). While MRO makes every effort to back up and retain member data, you acknowledge that if MRO changes or adds to existing Services, MRO and its subsidiaries, affiliates, agents, officers, partners, employees, and licensors are not liable for any loss or change to member's data.


You may terminate your account at any time and without charge during the 14-day trial period by selecting "End Trial" (located at the top of the screen) and by following the instructions or by notifying MRO by e-mail or through the Web site's Contact Us form. Beyond the 14-day trial, you may terminate your subscription by opening Settings, Manage Subscription, and choosing the cancel account option. MRO will confirm cancelation by contacting the account holder via email or phone. MRO will deactivate the account logins until the beginning of the next billing cycle. If no attempt has been made by account holder to keep the account open, MRO will delete the account and all its data, documents, and photos at the beginning of the next billing cycle. MRO will not credit the credit card on file for any unused, prepaid days of service.

You agree that MRO may, without prior notice, immediately terminate or suspend your MRO account and access to MRO Services. Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) breaches or violations of the TOS or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to MRO Services (or any part thereof), (d) unexpected technical or security issues or problems, (e)nonpayment of fees owed by you in connection with MRO Services, and/or (f) engagement by you in fraudulent or illegal activities. Further, you agree that all terminations, limitations or access and suspensions for cause shall be made in MRO's sole discretion and that MRO shall not be liable to you or any third party for any termination of your account or access to MRO Services.


MRO may provide, or third parties may provide, links to other World Wide Web sites or resources. You acknowledge and agree that MRO is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. Your further acknowledge and agree that MRO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.


You acknowledge and agree that MRO Services and any necessary software used in connection with MRO Services ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly permitted by applicable law or as authorized by MRO or the applicable licensor, you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on MRO Services, such Content or the Software, in whole or in part.

MRO grants you a personal, non-transferable, and non-exclusive right and license to use the object code of its Software on your computer(s), provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to modify the Software in any manner or form, nor to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to MRO Services. You agree not to access MRO Services by any means other than through the interface that is provided by MRO for use in accessing MRO Services.


You expressly understand and agree that

  1. Your use of MRO Services and Software are at your sole risk. MRO Services and Software are provided on an "as is" and "as available" basis. MRO and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
  2. MRO and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) MRO Services or Software will meet your requirements; (ii) RO Services or Software will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of MRO Services or Software will be accurate or reliable; (iv) the quality of any products, services, information or other material purchased or obtained by you through MRO Services or software will meet your expectations; and (v) any errors in the Software will be corrected.
  3. Any material downloaded or otherwise obtained through the use of MRO Services or Software is accessed at your own discretion and risk, and you wil be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your computer system, Internet access, download or display device, or loss of data that results from the download of such material.
  4. No advice or information, whether oral or written, obtained by you from MRO or through or from MRO Services or Software shall create any warranty not expressly stated in the TOS.
  5. A small percentage of users may experience epileptic seizures when exposed to certain light patterns or backgrounds on a computer screen or while using MRO Service. Certain conditions may induce previously undetected epileptic symptoms even in users who have no history of prior seizures or epilepsy. If you or your staff, or anyone in your family or your staff's family, have an epileptic condition, consult your physician prior to using MRO Service. Immediately discontinue use of MRO Services and consult your physician if you experience any of the following symptoms while using MRO: dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement, or convulsion.


You expressly understand and agree that MRO and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any punitive, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even in MRO has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use MRO Services; (b) the cost of procurement of substitute good and services; (c) unauthorized access to or alteration of your transmissions, data, photos, or documents; (d) statements or conduct of any third party; or (e) any other matter relating to MRO Service.


Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of Sections 17 and 18 may not apply to you.


You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.


MRO may provide you with notices, including those regarding changes to the TOS, including by but not limited to e-mail, phone, or other reasonable means. Such notices may not be received if you violate this TOS by accessing MRO in an unauthorized manner. Your agreement to this TOS constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed MRO Services an authorized manner.


You agree that MRO's logos and brand features, and product and service names, are the property of MRO. You agree to obtain permission from MRO before displaying or using MRO's logos and brand features in any manner.


The TOS constitutes the entire agreement between you and MRO and governs your use of MRO Services, superseding any prior version of this TOS between you and MRO with respect to MRO Services. You also may be subject to additional terms and conditions that may apply when you use or purchase certain MRO Services, affiliate services, third-party content or third-party software.

You and MRO each agree that the TOS and the relationship between the parties shall be governed by the laws of the State of Wisconsin and that any and all claims, causes of action or disputes (regardless of theory) arising out of or relating to the TOS, or the relationship between you and MRO, shall be brought exclusively in the courts located in Wisconsin.

The failure of MRO to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS if found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

You agree that your MRO account in non-transferable.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of MRO Services or the TOS must be filed within one (1) year after such claim or cause of action arose or be forever barred.

The section titles in the TOS are for convenience only and have no legal or contractual effect.


Please report any violation of the TOS to

Last updated May 6, 2010.

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